Terms and Conditions
General terms and conditions (GTC) for vidanissa:
Scope and contractual partners
(1) The following general terms and conditions regulate the contractual relationship between the customer and vidanissa.de, hereinafter referred to as “vidanissa”. The version of the General Terms and Conditions valid at the time of the order is relevant.
(2) The contractual partner within the scope of these General Terms and Conditions is "vidanissa", represented by Anissa Bouzarrag, Karoline-Fele-Straße 21, 44577 Castrop-Rauxel.
(3) Differing, conflicting or supplementary general terms and conditions of the customer, even if known, do not become part of the contract unless their validity is expressly agreed to in writing.
Offer and conclusion of contract
(1)The product descriptions contained in the seller's online shop do not represent binding offers on the part of the seller, but are used to make a binding offer by the customer.
(2) The customer can submit the offer via the online order form integrated in the seller's online shop. After placing the selected goods in the virtual shopping cart and going through the electronic ordering process, the customer submits a legally binding contractual offer with regard to the goods contained in the shopping cart by clicking the button that completes the ordering process.
( 3) The seller can accept the customer's offer within five days
- by sending the customer a written order confirmation or an order confirmation in text form (fax or email), whereby the receipt of the order confirmation by the customer is decisive , or
- by delivering the ordered goods to the customer, whereby the receipt of the goods by the customer is decisive, or
- by asking the customer to pay after placing the order.
If there are several of the above Alternatives exist, the contract is concluded at the point in time at which one of the aforementioned alternatives occurs first. The period for accepting the offer begins on the day after the customer sends the offer and ends at the end of the fifth day following the sending of the offer. If the seller does not accept the customer's offer within the aforementioned period, this is considered a rejection of the offer with the result that the customer is no longer bound to his declaration of intent.
(4) When selecting one offered by PayPal Payment method is processed via the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter: “PayPal”), subject to the PayPal Terms of Use, available at https://www.paypal.com/de/webapps/mpp/ua/useragreement-full or - if the customer does not have a PayPal account - at Validity of the conditions for payments without a PayPal account, which can be viewed at https://www.paypal.com/de/webapps/mpp/ua/privacywax-full. If the customer pays using a payment method offered by PayPal that can be selected in the online ordering process, the seller declares acceptance of the customer's offer at the time the customer clicks on the button that completes the ordering process.
(5) If the payment method "Amazon Payments" is selected, the payment is processed via the payment service provider Amazon Payments Europe s.c.a., 38 avenue John F. Kennedy, L-1855 Luxembourg (hereinafter: "Amazon"), subject to the Amazon Payments Europe User Agreement, which can be viewed at https://payments.amazon.de/help/201751590. If the customer selects “Amazon Payments” as the payment method as part of the online ordering process, he also issues a payment order to Amazon by clicking the button that completes the ordering process.In this case, the seller declares acceptance of the customer's offer at the time the customer initiates the payment process by clicking the button that completes the ordering process.
(6) When submitting an offer via the seller's online order form, the contract text is saved by the seller after the contract has been concluded and sent to the customer in text form (e.g. e-mail, fax) after the order has been sent or letter). The seller will not make the contract text available beyond this.
(7) Before submitting the order via the seller's online order form, the customer can identify possible input errors by carefully reading the information displayed on the screen. An effective technical means of better detecting input errors can be the browser's magnification function, which enlarges the display on the screen. As part of the electronic ordering process, the customer can correct his entries using the usual keyboard and mouse functions until he clicks on the button that completes the ordering process.
(8) Only German is available for concluding the contract.
(9) Order processing and contact usually take place via email and automated order processing. The customer must ensure that the email address he provided to process the order is correct so that emails sent by the seller can be received at this address. In particular, when using SPAM filters, the customer must ensure that all emails sent by the seller or by third parties commissioned by the seller to process the order can be delivered.
Prices and payment terms
(1) The prices stated on our website are in euros including VAT and plus shipping costs, unless otherwise stated.
(2) Payment can be made by [insert offered payment methods e.g. credit card, PayPal, bank transfer]. Payment is due immediately.
(3) If paying by credit card or PayPal, the account will be debited upon completion of the order.
(4) Unless otherwise stated in the seller's product description , the prices stated are total prices that include statutory sales tax. Any additional delivery and shipping costs that may arise will be stated separately in the respective product description.
(5) The payment option(s) will be communicated to the customer in the seller's online shop.
(6) If you select the payment method “SOFORT”, payment is processed via the payment service provider SOFORT GmbH, Theresienhöhe 12, 80339 Munich (hereinafter “SOFORT”). In order to be able to pay the invoice amount via “SOFORT”, the customer must have an online banking account activated for participation in “SOFORT”, identify themselves accordingly during the payment process and confirm the payment instruction to “SOFORT”. The payment transaction will be carried out immediately afterwards by “SOFORT” and the customer’s bank account will be debited. The customer can find further information about the “SOFORT” payment method on the Internet at https://www.klarna.com/sofort/.
(7) If you select a payment method offered via the “Shopify Payments” payment service, the payment is processed via the payment service provider Stripe Payments Europe Ltd. , 1 Grand Canal Street Lower, Grand Canal Dock, Dublin, Ireland (hereinafter "Stripe"). The individual payment methods offered via Shopify Payments are communicated to the customer in the seller's online shop.To process payments, Stripe may use other payment services to which special payment conditions may apply, to which the customer may be notified separately. Further information about “Shopify Payments” is available on the Internet at https://www.shopify.com/legal/terms-payments-de.
(8) If you select a payment method offered via the “Klarna” payment service, payment is processed via Klarna Bank AB (publ), Sveavägen 46 , 111 34 Stockholm, Sweden (hereinafter “Klarna”). Further information and Klarna's conditions can be found in the seller's payment information, which can be viewed at the following internet address:
www.vezora.de
Shipping and delivery
(1) The ordered goods will be delivered within the delivery period specified on the website. The specification of the delivery period is non-binding, unless the delivery time has been expressly guaranteed as binding.
(2) VIDANISSA reserves the right to make partial deliveries if this appears sensible for rapid processing and is reasonable for the customer is.
(3) The risk of accidental loss and accidental deterioration of the goods passes to the customer as soon as the shipment has been handed over to the customer.
(4) If the seller offers the If the goods are dispatched, delivery will take place within the delivery area specified by the seller to the delivery address specified by the customer, unless otherwise agreed. When processing the transaction, the delivery address specified in the seller's order processing is decisive.
(5) If delivery of the goods fails for reasons for which the customer is responsible, the customer shall bear the reasonable costs incurred by the seller as a result . This does not apply with regard to the shipping costs if the customer effectively exercises his right of cancellation. If the customer effectively exercises the right of cancellation, the return shipping costs will be subject to the provisions set out in the seller's cancellation policy. (6) Subject to stock availability, we aim to deliver all orders for in-stock items within five to ten working days of order receipt and will inform you of the tracking number via your merchant account dashboard. If you need further assistance, you can email us at info@vidanissa.de send.
(7) We will take reasonable steps to deliver the order within our standard delivery window. In addition, delivery may occasionally be affected by force majeure factors beyond our control and therefore cannot be guaranteed. We work with international manufacturers, so delivery times may vary in rare cases. If we become aware of any unexpected delays, we will inform you immediately and arrange a new delivery date.
We will not be liable to you nor will we accept any liability for late deliveries as these are handled by third-party courier companies.
(8) If the customer acts as an entrepreneur, the risk of accidental loss and accidental deterioration of the goods sold passes to the customer as soon as the seller hands the item to the freight forwarder, the freight carrier or the person otherwise designated to carry out the shipment Delivered to the institution.If the customer acts as a consumer, the risk of accidental loss and accidental deterioration of the goods sold is generally only transferred when the goods are handed over to the customer or a person authorized to receive them. Deviating from this, the risk of accidental loss and accidental deterioration of the goods sold, even for consumers, passes to the customer as soon as the seller has delivered the item to the freight forwarder, the freight carrier or the person or institution otherwise designated to carry out the shipment, if the The customer commissions the freight forwarder, the freight carrier or the other person or institution designated to carry out the shipment to carry out the shipment and the seller has not previously named this person or institution to the customer.
(9) The seller reserves the right reserves the right to withdraw from the contract in the event of incorrect or improper self-delivery. This only applies in the event that the non-delivery is not the fault of the seller and the seller has concluded a specific cover transaction with the supplier with due care. The seller will make all reasonable efforts to procure the goods. In the event of unavailability or only partial availability of the goods, the customer will be informed immediately and the consideration will be refunded immediately.
(10) Self-collection is not possible for logistical reasons.
Right of withdrawal and returns
(11) The customer has the right to cancel the contract within 14 days of receipt of the goods without giving reasons. The exact information on the right of withdrawal and the sample withdrawal form will be communicated to the customer in the order confirmation.
(12) In the event of an effective withdrawal, payments already made will be refunded, including standard shipping costs. Additional costs due to a special shipping method chosen by the customer will not be refunded.
(13) 100% of our products are individually handcrafted. All of our products are made by hand from solid wood. Therefore, variations in size, color, workmanship, fabric, texture, natural grain pattern, knots, movement of the wood, etc. are an integral part of the natural production of the products. We strongly recommend that you fully inform yourself about the nature of the handmade solid wood products we offer in order to avoid later disillusionment. We regret that we cannot consider any of the above deviations as defects as they are natural occurrences.
Warranty and liability
(1) The statutory warranty regulations apply.
(2) VIDANISSA is liable in accordance with the statutory provisions for damages resulting from injury to life, body or health resulting from negligent or intentional behavior breach of duty, as well as for other damages that are based on a grossly negligent or intentional breach of duty by VISANISSA.
(3) VIDANISSA is only liable for other damages to the extent that they are due to a grossly negligent or intentional breach of duty by VIDANISSA or its vicarious agents based.
(4) If the customer acts as an entrepreneur,
- the seller has the choice of the type of supplementary performance;
- for new goods, the limitation period for defects is one year from delivery of the goods;
- are In the case of used goods, the rights and claims due to defects are excluded;
- the statute of limitations does not begin again if a replacement delivery is made within the scope of liability for defects.
(5) The limitations of liability and shortening of deadlines regulated above do not apply
- for the customer's claims for damages and reimbursement of expenses,
- in the event that the seller has fraudulently concealed the defect,
- for goods that were used for a building in accordance with their normal use and caused its defect,
- for any existing obligation of the seller to provide updates for digital products, in contracts for the delivery of goods with digital elements.
(6) In addition, the statutory limitation periods for entrepreneurs apply Any existing legal recourse claim remains unaffected.
(7) If the customer acts as a merchant within the meaning of Section 1 of the German Commercial Code (HGB), he is subject to the commercial obligation to investigate and give notice of complaints in accordance with Section 377 of the German Commercial Code (HGB). If the customer fails to comply with the reporting obligations regulated there, the goods are deemed to have been approved.
(8) If the customer acts as a consumer, he is asked to complain to the deliverer about delivered goods with obvious transport damage and to inform the seller of this to set. If the customer does not comply with this, this will have no impact on his legal or contractual claims for defects.
Retention of title
If the seller makes advance payments, he reserves ownership of the delivered goods until the purchase price owed has been paid in full.
Redeeming promotional vouchers
Redeem promotional vouchers
(1) Vouchers that are issued free of charge by the seller as part of promotions with a specific period of validity and which cannot be purchased by the customer (hereinafter "promotional vouchers") can only be purchased in the seller's online shop and only in the specified one period.
(2) Individual products can be excluded from the voucher campaign if a corresponding restriction arises from the content of the promotional voucher.
(3) Promotional vouchers can only be redeemed before the ordering process has been completed be redeemed. Subsequent offsetting is not possible.
(4) Several promotional vouchers can be redeemed in one order.
(5) The value of the goods must at least correspond to the amount of the promotional voucher. Any remaining credit will not be refunded by the seller.
(6) If the value of the promotional voucher is not sufficient to cover the order, you can choose one of the other payment methods offered by the seller to settle the difference.
(7) The balance of a promotional voucher will neither be paid out in cash nor interest.
(8) The promotional voucher will not be refunded if the customer returns the goods paid for in whole or in part with the promotional voucher within the scope of his statutory right of withdrawal.
(9) The promotional voucher is transferable.The seller can make payments with discharging effect to the respective holder who redeems the promotional voucher in the seller's online shop. This does not apply if the seller has knowledge or grossly negligent ignorance of the lack of authorization, incapacity or lack of authorization to represent the respective owner.
Data protection
VIDANISSA's privacy policy, which governs the collection, processing and use of personal data, is an integral part of these Terms and Conditions.
Final provisions
(1) The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods.
(2) The place of jurisdiction for all disputes arising from or in connection with these General Terms and Conditions is the registered office of VIDANISSA, provided that the customer is a merchant or a legal entity under public law or does not have a general place of jurisdiction in Germany.
(3) If individual provisions of these General Terms and Conditions are or become ineffective, the effectiveness of the remaining provisions remains unaffected. The invalid provision will be replaced by a regulation that comes closest to the economic purpose of the invalid provision. (1) The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods.
- As of: June 1, 2024
- Your VIDANISSA team